Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email marie@MirrorGearUSA.com to request a refund.
2. Mail your returned item to:
Mirror Gear
8 Wenwood Circle
Council Bluffs, IA 51503

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Exchanges

If you ordered an incorrect size, you may exchange your item for a different size.
You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy
Accepted Methods of Payment

Credit Card (Visa, Master Card)
Check

Credit Card Charges

Your credit card will be charged when you place your order.
If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check:

Mirror Gear
8 Wenwood Circle
Council Bluffs, IA 51503

Shipping Policy
Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping is a flat fee or no charge. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.